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FAQ's

Have a question and need an answer quickly? See the frequently asked questions below to learn more about The Safe Shop.

Have a question and need an answer quickly? See the frequently asked questions below to learn more about The Safe Shop.

What payment methods do you accept?

We accept Mastercard & VISA for online payments up to R10 000 as well as EFT for any amount directly into our bank account.

Help with choosing your safe?

How do I choose the correct safe?

There are three main points to consider. First, what do you want to store in your safe? Second, where will you want to put it, for example, will you want a wall safe, a floor safe, or a freestanding one? Thirdly, what's the maximum weight your home or office can take?

Cash and other valuable.

A Security or Cash Safe is ideal for storing money, jewellery and similar valuables. These safes protect against theft and are usually gauged by the manufacturer

Cash Rating.

A safe's Cash Rating is determined by its build quality. The higher this is, the more secure the safe.

Fire Safes.

Want to protect your paper documents against fire damage? Go for a Fire Safe. This protects against fire, as long as the safe's internal temperature doesn't exceed 177°C, which is the approximate combustible temperature of paper.

Data Safes.

A Data safe is ideal for storing computer media such as disks and cassettes. It gives a high level of protection against fire, as long as the safe's internal temperature doesn't exceed 52°C, which is the approximate combustible temperature of plastic.

Weight of your safe 'Floor loading' is a measurement indicating the maximum weight your floor will take. If you're thinking of choosing a safe weighing more than 400-500kgs, we'd advise you to contact a qualified surveyor who will measure your floor load first. For more info, call us on 071 656 2178.

On delivery, is there assistance with installation?

There is currently only assistance with installation in the Cape Peninsula area. For help with this, please contact us.

What is the safest method for installation?

Safe installation varies according to manufacturers specifications. Please contact us if you're unsure about your safe.

From time of payment, how long does delivery take?

Under normal circumstances, delivery is effected within 72 hours. This obviously is affected by weekends and public holidays. If you need something in a hurry, please contact us and we will provide you with an altenative shipping arrangement.

What is Cash Rating? How is it determined on a Cash or Burglary Safe?

Cash Rating indicates a safe's security level, and the highest amount of money that should be kept in it. It's determined by door and wall thickness, lock types used and the safe's general build quality. Insurance cover can vary depending on your location, and may be higher or lower than the manufacturer's recommended Cash Rating. Check with your insurer for exact ratings. The higher the rating, the more secure the safe.

How is the fire rating determined on a Fire or Data Safe?

Every safe we sell must first pass three tests. A fire endurance test, an explosion hazard test and a fire drop test. The results are used to determine the fire rating.

Can safes be bolted down to the floor?

Yes. All freestanding security safes come with pre-drilled bolt down holes and bolting hardware. Most fire safes can't be bolted to the floor though, as any holes would breach the fire-resistant barrier. Some Phoenix fire safes have specially designed and patented base fixing trays to overcome this problem.

Can I change the combination on any safe myself?

All safes with a traditional dial combination come with either a preset number combination, or a changeable one. If you want to change a preset number, you'll have to get a qualified master locksmith on the job. All electronic combination locks are changeable by following the manufacturer's instructions.

What if I lose or forget my combination?

Contact us and we can give you your preset dial combination. Have the safe's serial number handy, plus proof that you're the safe's original owner.

What if the batteries run down on a safe with an electronic lock?

Not to worry. Even if the battery runs down, your combination will be saved. Just check the manufacturer's instructions for what to do next.

How can I distinguish between a right-handed and left-handed door?

When you stand facing the door and the hinges are on the right, the door is right-handed. If they're on the left, the door is left-handed.

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